AI Smart Replies
Draft accurate, context-aware responses using your historical tickets, customer profile, and internal knowledge base.
Product Overview
AI customer support that works beside your team.
Replai helps support teams resolve tickets faster with AI-assisted replies, sentiment analysis, automated routing, public APIs, and real-time support analytics.
AI Assisted
Open Ticket
Cannot access billing dashboard
Customer reports a 403 error after updating payment details.
AI Priority
High
Suggested Reply
“I can help check your billing access and confirm the permission update on your account.”
Built for modern support operations.
Replai connects customer conversations, agent workflows, and AI automation into one support layer.
Sentiment Detection
Identify urgency, frustration, and tone shifts so teams can prioritize conversations before they become escalations.
Automated Triage
Classify, prioritize, and route tickets to the right queue using message content, metadata, and customer intent.
Operational Analytics
Track response time, resolution quality, AI assist rate, customer satisfaction, and workload patterns in one place.
How Replai fits into your workflow.
Keep your existing support system. Replai adds intelligence on top of it through APIs, webhooks, and agent-facing assistance.
1
Step 1
A customer sends a question through your app, widget, email, or API.
2
Step 2
Replai analyzes the message, customer context, priority, and sentiment.
3
Step 3
The ticket is routed to the right team with an AI-suggested reply.
4
Step 4
Agents approve, edit, or send responses while Replai learns from outcomes.
Practical outcomes for support leaders.
Reduce repetitive support replies
Speed up first-response time
Prioritize angry or high-value customers
Standardize agent quality across teams
Connect customer apps to support workflows
Monitor support health in real time
70%
faster first-response time
3x
higher agent capacity
98%
CSAT score maintained
Security-first
Protect customer data with encrypted transport, workspace-level access, and API key controls.
Integration-ready
Create tickets from your own product with public APIs and dispatch webhook events to downstream systems.
Always-on assistance
Let AI handle repetitive analysis and suggestions while agents stay in control of the final customer experience.
Give your support team an AI layer that feels native.
Start with ticket creation, AI analysis, and smart replies, then expand into deeper routing, analytics, and automation.